Support Worker

Overview of the role

The support team are responsible for supporting the delivery of an effective, needs led and personalised service to our clients. They work in partnership with teachers, social workers and senior staff, as well as external colleagues and family members. However support workers are encouraged to contribute to discussion and add amendments in the support plan where possible.

The support staff deliver day to day interventions with clients and they may be delegated responsibilities such as devising timetables, completing activities or health and safety tasks where appropriate.

The support worker should ensure the smooth running of the shift, creating and implementing routines, ensuring young people are well fed, cared for and and living in a positive environment. The staff all contribute to the clients holisitc pedagogic development by sharing in educational, social and health related learning tasks.

Finally the support worker is responsible for achieving a positive relationship with the client and contributing to a culture of relationship based practice within the team/home. Overall, the support worker has responsibility for ensuring the clients wellbeing is paramount and raising any concerns or potential areas for development to a senior member of staff.

FEVACA recruitment policies are in line with legislation and guidance related to the safeguarding and protection of children and vulnerable adults; including Safer Recruitment guidance 2007 and the Keeping children safe in education 2014.

Please note that all candidates must:

• Complete a good standard of application form
• Meet FEVACA expectations in interview
• Complete an enhanced DBS check
• Provide evidence of their right to work in the Uk
• Provide satisfactory references for 5 years or more (inc most recent employer)

Job Description

To be responsible for managing the project whilst on shift, taking full responsibility for managing the establishment, the resources and the fabric of the building) and, most importantly, the welfare of the young people.

Clients

• Promote the development of the young people
• Protect young people from threats to their health, welfare and normal development, both from inside and outside the home. Understand and implement all safeguarding related policies.
• Ensure that key stages in the stay of young people such as admission and discharge are properly managed and reflect decisions recorded in care plans
• Ensure that young people facing particular crises and stresses are offered appropriate additional support
• Ensure that young people are responsible for their own lives, involving them in planning their lives, supporting them and helping them towards taking greater control and responsibility
• As a support worker, participate in the development, implementation and monitoring of individual support plans and engaging young people in learning.
• Contribute to and complete risk assessment regarding clients when necessary.
• Support and deliver FEVACA education programme (life skills programme)
• Support and deliver FEVACA Health & wellbeing programme
• Support our clients with transport when required

Community

• Use the community as a means of support and social learning for the young people
• Encourage, and where possible ensure, that our clients respect others in the community.
• Build positive relationships with communty members, ensuring that the privacy of the clients is not effected.
Interagency Working
• Develop and maintain good working relationships with family members where appropriate, social workers, school staff and other professionals with a concern for the young person’s needs.
• Offer support where necessary to staff on site at other Fevaca Houses.
• Ensure constructive and positive communication and negotiation with referring agencies regarding young people.
Meeting standards of practice
• Ensure that practice is anti-discriminatory and ensure specific needs are met where appropriate such as dietary requirements, religious observance and culturally significant activities
• Ensure compliance with the Children’s Act 1989/ 2004 and associated regulations.
• Read, comply and keep up to date with all FEVACA policy and protocols.
• Ensure regular communication with Line Manager and Director of Service; including attendance at individual supervision and team meetings.
• Attendance at and completion of induction, training sessions related to the role of supported housing worker.
• Complete health and safety checks and cleaning tasks as set out within the projects daily plans.
• Complete training and subsequnelty administer medciation in compliance to policy when required.

Essential

• Positive and non-judgmental value base
• Ability to demonstrate commitment to equality of opportunity to colleagues, service users and all external personnel
• A knowledge of the Children Act and subsequent relevant legislation
• Ability to represent the organization to outside bodies and those within local communities.
• Demonstration of a commitment to supporting and motivating young people
• Ability to maintain boundaries and communicate effectively with young people
• Ability to work within a team.
• Ability to manage issues relating to health and safety
• Willingness to manage household tasks
• Experience of working with children or young people
• Good standard of written and verbal English
• Full clean driving licence and the use fo a vehicle for business use.
• Highly motivated, adaptable and able to work under their own initiative
• The ability to admit mistakes and ask for help and guidance.
• Ability to work shifts including sleep-ins – including weekends and bank holidays

Desirable

• Knowledge of health and safety requirements relevant to Houses of Multiple Occupancy
• An understanding of the legislation and guidance relating to the provision of supported housing services and social care for care leavers.
• Experience working at a level of responsibility with children and young people in a supported housing setting
• Ability to show leadership skills
• Ability to write reports and contribute to support plans

Residential Support Worker

Residential Support Worker – Job Description

To be responsible for managing the project whilst on shift, taking full responsibility for managing the establishment, (the resources and the fabric of the building) and, most importantly, the welfare of the young people.

Clients

• Promote the development of the young people
• Protect young people from threats to their health, welfare and normal development, both from inside and outside the home. Understand and implement all safeguarding related policies.
• Ensure that key stages in the stay of young people such as admission and discharge are properly managed and reflect decisions recorded in care plans
• Ensure that young people facing particular crises and stresses are offered appropriate additional support
• Ensure that young people have a voice in their care, involving them in planning their lives and decision making.
• As a support worker, participate in the development, implementation and monitoring of individual care plans and engaging young people in positive routine, activities and learning.
• Contribute to and complete risk assessment regarding clients when necessary.
• Support young people to engage in mainstream education and implement FEVACA education programme (life skills programme) where possible

Community

• Use the community as a means of support and social learning for the young people
• Encourage, and where possible ensure, that our clients respect others in the community.
• Build positive relationships with community members, ensuring that the privacy of the clients is not effected.

Interagency Working

• Develop and maintain good working relationships with family members where appropriate, social workers, school staff and other professionals with a concern for the young person’s needs.
• Ensure constructive and positive communication with all other professionals.

Meeting Standards of Practice

• Ensure that practice is anti-discriminatory and ensure specific needs are met where appropriate such as dietary requirements, religious observance and culturally significant activities
• Ensure compliance with the Children’s Act 1989/ 2004 and associated regulations.
• Understand the Quality Standards and how to implement them
• Read, comply and keep up to date with all FEVACA policy and protocols.
• Ensure regular communication with Line Manager and Director of Service; including attendance at individual supervision and team meetings.
• Attendance at and completion of induction, training sessions related to the role.
• Complete health and safety checks and cleaning tasks as set out within the projects daily plans.
• Administer medication in compliance to policy when required

Residential Support Worker – Person Specification

All applicants must be able to commit to 39 hours and up to 3 sleep ins per week. Overtime opportunities are available however these are to be agreed between the employee and the business.

Our shift pattern is flexible, with the rota being released every 6 weeks and providing notice. The usual shift is 8am – 11pm with a sleep in 3 times a week (totalling 39 hours) however this is flexible and different shifts will be rotored to consider for training and specific client requirements.

Essential

• Positive and non-judgmental value base
• Ability to demonstrate commitment to equality of opportunity to colleagues, service users and all external personnel
• A knowledge of the Children Act, Childresn homes regulations and subsequent relevant legislation
• Ability to represent the organization to outside bodies and those within local communities.
• Demonstration of a commitment to supporting and motivating young people
• Ability to maintain boundaries and communicate effectively with young people
• Ability to work within a team.
• Ability to manage issues relating to health and safety
• Willingness to manage household tasks
• Ability to work shifts (sometimes as a lone worker) including sleep-ins , weekends and bank holidays
• Experience of working with children or young people
• Good standard of written and verbal English
• Full clean driving licence
• Highly motivated, adaptable and able to work under their own initiative
• The ability to admit mistakes and ask for help and guidance.

Desirable

• Knowledge of health and safety requirements
• Experience working at a level of responsibility with children and young people in a residential setting
• Ability to show leadership skills
• Ability to write reports and contribute to support plans
• Appropriate qualification (eg NVQ level 3, BA children studies)
• Use of a vehicle for business purposes

Registered Manager

The Registered Manager is responsible for the overarching service delivered within FEVACA Children’s home.

They are responsible for supervising, supporting and managing the other staff within their department.  They report directly to the Register Provider and Directors.

The Registered Manager is a professional with significant experience in their field and holds a qualification and registration in social work or social care management:  They  must have significant The role requires a positive value base, a good understanding of social work perspectives and an ability to manage staff, environment and clients with complex and challenging behaviours.

The service manager will supervise the staff within their line management, including completion of appraisals and ensure the cohesive consistency amongst the team.  Most importantly they are responsible for ensuring the clients needs are met, the environment is positive and the statutory or contractual obligations of FEVACA are met.

The Service Manager will review and ensure good standards of practice in recording and monitoring, liaison with other agencies, and contact with the local community.  They are responsible for developing and maintaining a positive and ‘warm’ culture throughout the team and the service.

SERVICE MANAGER/ REGISTERED MANAGER

Job Description

CLIENTS

• Promote the development of the children
• Protect children from threats to their health, welfare and normal development, both from inside and outside the home.
• Ensure that key stages in the stay of children such as admission and discharge are properly managed and reflect decisions recorded in care plans.
• Ensure that children facing crises and stresses are offered appropriate additional support.
• Ensure that the children are involved for their own lives, involving them in planning their lives supporting them and helping them towards taking greater control and responsibility
• Participate, develop and implement support plans, ensuring their suitability and success are reviewed; including the delivery of the outcome star.
• Write or delegate the duty of monthly reports and needs assessments as well as any other appropriate document (such as risk assessments) as required.
• Develop and maintain good working relationships with clients

STAFF

• Develop and maintain good working relationships with staff
• Ensure all new staffs are supported fully and complete their induction packs.
• Ensure you are providing both informal and formal support to the staff working with you
• Offer formal supervision monthly to the staff in your line management; ensure supervision is delivered throughout the supervision structure of your department and that this is of good quality.
• Complete appraisal, disciplinary and grievance processes as per company policy.
• Raise any concerns about staff to the Directors
• Contribute to and implement the internal training package.
• Develop the staff ability to learn theoretical perspectives and enhance their reflective skills.
• Ensure all meetings are implemented regarding your department, as per the meeting protocol of FEVACA.

INTERAGENCY WORKING

• Create, develop and ensure positive and constructive communication occurs between FEVACA and other professionals in the field: Social Work Teams, Police, Housing, Voluntary Sector, etc.
• Develop local knowledge of your field and build networks.
• Liaise with OFSTED and any other suitable bodies.

FAMILY AND THE COMMUNITY

• Use the residential community as a means of support and social learning for the children and team.
• Introduce and involve yourself in the local community and represent FEVACA and our ethos positively.
• Develop and maintain good working relationships with family members and carers

GOVERNMENT ORGANISATIONS.

• Ensure the reporting to organisations such as OFSTED, CQC and local authorities is accurate and timely:  This includes the notification of significant events, facilitation of inspections and supporting staff to manage these visits.

MEETING GOOD PRACTICE STANDARDS

• Adhere to the HCPC, QTS  or nursing standards of conduct, as appropriate.
• Adhere to the GSCC code of Practice
• Ensure you manage your CPD to meet the registration requirements of role.
• Attend all training as allocated by FEVACA.
• Bring to supervision areas of interest which you wish to develop.
• Agree to engage in reflective supervision, including work with the CFSWP to develop  and lead reflective practice groups in the organisation.
• Ensure that practice is anti-discriminatory and ensure specific needs are met where appropriate such as dietary requirements, religious observance and culturally significant activities.

REPORTING

• Ensure the Directors receive complete monthly statistical data regarding the outcomes for children

• Ensure the packages of care commissioned are delivered to clients and raise any issue in delivering this to the Directors immediately.
•  Ensure the working environment is kept to a high standard and maintains a positive and warm feel, including health and safety checks.
• Ensure information is passed to the administrative team as required
• Ensure you meet with your team regularly and communicate with your line managers regarding any issues as soon as practically possible.

LEGISLATION AND POLICY

• Meet and work towards exceeding the children’s homes regulations 2015.
• Ensure compliance with all appropriate legislation to the field of care in which you are working; to include wider legislation which is relevant for example Health & Safety, Equal Opportunities and Data Protection etc
• Adhere to all FEVACA policies including Safeguarding , Performance Management and Health and Safety.

REGISTERED MANAGER

Essential

• Positive and non Judgemental value base
• Ability to demonstrate a commitment to equal opportunities and anti discriminatory practice
• A good working knowledge of the relevant legislation to your role including safeguarding, children’s homes regulations and health and safety legislation
• Ability to represent the organisation to external bodies and members of the community.
• Ability to oversee the management of the service.
• Willingness to complete direct work and shifts including sleep in’s, weekends and bank holidays, when necessary.
• Experience  (minimum 2 years) of working with vulnerable children in a residential environment
• Experience of managing staff and completing supervision and appraisal processes (at least 1 year)
• Experience of managing budgets
• Good standard of written and verbal English, including report writing and assessment skills.
• A knowledge of the regulatory framework for the field
• The completion of the Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services in the children and young people’s residential management pathway  or equivalent

Desirable

• Management Qualification
• Full UK driving licence and use of a vehicle for business purpose.

Community Support Worker

Overview

Fevaca are a family-run Social Care organisation based in Bury St Edmunds, Suffolk. We are currently expanding our Community Services and are seeking Support Workers to provide support in the community.

We are a close-knit team, offering frequent supervision and a supportive environment. We offer an extensive training programme, which includes epilepsy, manual handling and other specialised sessions as required.

Job Description

The Support Worker will be responsible for providing a caring, person-centred service to our service users. We work with a range of individuals and provide to support with learning disabilities, epilepsy and other conditions.

The Support Worker will be expected to work with the personalised care plan for the service users whilst working towards individual objectives. The main focus of the role is to promote the service user’s progression, needs and wishes.

The role will include:

• Aspects of personal care
• Organising activities based on the service user’s preferences and interests
• Understand and implement all safeguarding related policies
• Ensure the service user has a voice in their care and is involved in the decision making
• Communicate effectively with parents, relatives and the general community when appropriate
• Complete and contribute to paperwork, including daily records, risk assessments and weekly reports
• Regular lone working
• Provide support during seizures (specialist training is provided)

What Fevaca can offer you

• An extensive in-house training programme including Safeguarding, DOLs and MCA, Attachment Theory and more
• Independent financial and pension advice
• Regular supervision in line with hours worked
• Future training opportunities including the Care Certificate
• Progression opportunities within the organisation
• Flexible working

Person Specification

Essential

• Full UK Driving Licence and access to a vehicle for business purposes
• Positive and non-judgemental value base
• Genuinely caring, with a want to provide fantastic support to clients
• Good communication and general people skills
• Positive, with a problem-solving approach to challenging situations
• Reliable, with good time keeping
• Interest in personal development, including attending training
• Good written skills and fluent English
• Confident with lone working

Desirable

• Previous experience within a care role, ideally within a venerable adults setting
• Experience with manual handling objects and people, ideally with previous training
• Experience lone working with venerable adults
• Experience working with CQC regulations
• Experience writing reports, risk assessments and other documents
• Relevant qualification, for example Care Certificate, Level 3 Health and Social Care

Finance and Administration Assistant

Due to company expansion and the requirement for more support within Head Office, FEVACA are recruiting for a Finance and Administration Assistant to provide support to general day-to-day administrative and financial tasks.

This position will be full time and based from our Head Office in central Bury St Edmunds. Fully subsidised parking is available for those who drive into work.

Hours – 40 hours per week, 8.30am – 5pm Monday – Friday with a 30 minute lunch break

Salary – competitive and dependant on experience and qualifications

To start – as soon as possible. Flexible with notice periods.

Overview

This position will work alongside the Finance Officer and the general administration team. This role will include general administrative support tasks, including answering the phone, word processing, managing post, filing alongside responding to day-to-day enquiries from our various projects.

The financial element will include raising and processing invoices, inputting purchase ledger and petty cash. You will contribute to Sage Payroll and Accounts data entry.

The successful individual will need to be proficient in Microsoft Office and previous experience with Sage would be an advantage. Good customer service skills are essential to this role, alongside being willing to work as part of a team.

Job Description

To be responsible for the day-to-day administrative and financial tasks at FEVACA, supporting the management of the office environment and reporting to the Office Manager and Finance Officer.

Administrative

• Liaise with clients through telephone conversation and front of house at Head Office
• Respond to community members who may contact the office, ensuring that the privacy of clients is not affected
• Develop and maintain good working relationships with other professionally both internally and outside of FEVACA
• Offer administrative support where necessary to staff on site at other FEVACA properties
• Manage and keep up to date spreadsheets, including gathering information from other members of the team and reporting this back including to Directors if requested
• Complete orders and direct stock to different FEVACA properties
• Manage the company calendar include booking rooms and managing outlook calendars
• Cover reception front desk when required
• Input data and respond to requests on property management system

Financial

• Use if Sage Payroll and Accounts to process data
• Raising and processing sales invoices
• Processing cash and bank payments
• Update sales and purchase ledgers
• Reconciliation of bank balances
• Process petty cash payments and arrange for finances to be transferred between FEVACA properties
• Credit control duties as required
• Arranging payments and processing remittances
• Check use of and manage supplier accounts (including agency staffing, utilities and purchase of materials)
• Run reports as and when required

Person Specification

Essential

• Positive and non-judgemental value base
• Experience in a receptionist or administrative role
• Good standard of written and spoken English
• Competent in Microsoft Office (Excel, Word, Outlook, Powerpoint)
• Good typing skills
• Highly motivated, adaptable and able to work under their own initiative
• The ability to admit mistakes and ask for help and guidance

Desirable

• Experience of Sage HR and Accounts
• A knowledge of the Data Protection Act (GDPR)
• Accounting, Administrative or Bookkeeping qualifications

Support Worker

FEVACA will shortly be starting an Employment and Training Pathway (ETP) to support individuals looking to start their career working with young people.

For more information, please contact our HR team.